FAQ
Home / FAQ
ASKED QUESTION
Frequently Asked Questions
  • Q:1. How long will it take to get a reply after we send you an inquiry?

    We will reply within 12 hours of receiving your inquiry on weekdays.

  • Q:2. Are you a direct manufacturer or a trading company?

    We are a factory, and we also have our own international trading department. We produce and sell our own products.

  • Q:3. What products can you provide?

    We mainly produce barbecue grills and various metal stamping parts.

  • Q:4. Can you make customized products?

    Yes, we mainly make customized products. We develop and produce products based on drawings or samples provided by our clients.

  • Q:5. What is your company's production capacity?

    We have 12 new, energy-saving, and environmentally friendly investment casting production lines, including one fully automated enameling line and four natural gas heat treatment lines, with an annual production capacity of over 20,000 tons of precision castings and various other castings.

  • Q:6. How many employees does your company have, and how many are technical personnel?

    The company currently has over 60 employees, including 5 professional technical personnel.

  • Q:7. How does your company guarantee product quality?

    We conduct corresponding inspections after each process. For the final product, we perform 100% inspection according to customer requirements and international standards.

  • Q:8. What are the payment terms?

    When quoting, we will confirm the transaction method with you: FOB, CIF, CNF, or other methods. For mass production, we generally require a 30% prepayment, followed by the balance payment upon presentation of the bill of lading. Our most common payment method is T/T, but L/C is also acceptable.

  • Q:9. How are goods shipped to customers?

    We usually ship by sea, as we are located in Ningbo, only 35 kilometers from Ningbo Port, making sea freight very convenient. Of course, if the customer's goods are urgent, we can also ship by air, as Ningbo Airport and Shanghai International Airport are both very close to us.

  • Q:10. Where are your goods mainly exported to?

    Our products are mainly exported to dozens of countries including the United States, Germany, Japan, Spain, Italy, the United Kingdom, South Korea, Australia, and Canada.